Shipping policy
At Nautilus, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop through our online store.
If you have questions about shipping or an existing order, please contact us at 20vhcjbvcx@gmail.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing times may be longer during promotional periods, holidays, or periods of unusually high order volume. If a significant delay occurs, we will make reasonable efforts to provide relevant updates.
Please note that order processing time is separate from shipping and transit time.
2. Shipping Destinations
Available shipping destinations depend on the products ordered and the delivery options supported by our store.
The shipping destinations available for your order will be displayed during checkout.
If your destination is not available at checkout, please contact our support team before placing your order.
3. Shipping Methods and Estimated Delivery
Available shipping methods and applicable charges will be displayed during checkout.
Unless a different estimate is shown at checkout, the following general estimates may be used for planning purposes:
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Standard Shipping: Approximately 5–10 business days after dispatch.
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Order Processing: Generally 1–3 business days before dispatch.
These estimates are not guaranteed delivery dates. Actual transit times may vary depending on the destination, carrier operations, weather, customs processing, and other circumstances.
If your order contains multiple items, they may arrive in separate shipments where operationally necessary.
4. Shipping Fees
Shipping fees, if applicable, are calculated and displayed during checkout before you complete your purchase.
Any shipping promotion or free-shipping offer will be subject to the terms displayed at the time of purchase.
Additional charges, such as customs duties or import taxes, may apply to international orders where required by the destination country. Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.
5. Order Tracking
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
Please allow time for the carrier's tracking system to update after the shipment confirmation is issued.
If you have not received tracking information within a reasonable period after dispatch, contact 20vhcjbvcx@gmail.com with your order number.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before the order is dispatched, but changes cannot be guaranteed after fulfillment has begun.
Nautilus cannot guarantee delivery to an address that was entered incorrectly by the customer. Any resolution will be assessed according to the circumstances and applicable law.
7. Delayed or Missing Orders
Although we work to process orders promptly, delivery delays may occur because of carrier operations, severe weather, customs inspections, peak-season demand, or other factors.
If your order has not arrived within the estimated delivery window, please contact us at 20vhcjbvcx@gmail.com and include your order number and tracking details, if available.
We will review the information and provide reasonable assistance with the shipment inquiry.
If a shipment is confirmed lost or otherwise requires a resolution, we will assess the situation in accordance with applicable law and our store policies.
8. Damaged or Incorrect Deliveries
If you receive an item that appears damaged, defective, or different from what you ordered, please contact 20vhcjbvcx@gmail.com as soon as reasonably possible.
Please include your order number and, where available, photographs of the item and packaging.
We will review your request and explain the available next steps, which may include a replacement or refund where appropriate.
9. Customs, Duties, and Import Requirements
For international shipments, customs authorities may inspect or delay a package.
Customers are responsible for complying with applicable import requirements and paying any duties, taxes, or fees that are lawfully payable by the recipient, unless otherwise stated at checkout or required by law.
We cannot guarantee the timing of customs clearance.
10. Delivery Issues and Unclaimed Packages
If a package cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the package, the carrier may return it to the sender or handle it according to its procedures.
If your package is returned to us, please contact our support team to discuss the available options.
Any additional shipping charges or refund adjustments will be assessed based on the circumstances and applicable law.
11. Contact Information
For questions about shipping, tracking, delivery delays, or order details, please contact:
Brand: Nautilus
Email: 20vhcjbvcx@gmail.com
Please include your order number so that we can review your inquiry more efficiently.
Thank you for shopping with Nautilus.